At Bluvana Pool Products, we strive to ensure that your pool parts and supplies are delivered in a timely and efficient manner. This Shipping & Delivery Policy outlines our shipping methods, delivery timelines, and related information.

1. Shipping Locations
We currently ship pool parts within the United States. If you are located outside this region, please contact us to discuss possible special shipping arrangements.

2. Shipping Methods & Costs
Standard Shipping: Estimated delivery time is 5–7 business days. Shipping costs are calculated at checkout based on order weight and destination.
Expedited Shipping: Estimated delivery time is 2–3 business days. Additional charges apply and will be shown during checkout.
Free Shipping: Free standard shipping is available on orders over $100.

3. Order Processing Time
All orders are processed within 1–2 business days after payment verification. Orders are not processed or shipped on weekends or public holidays. Once your order has shipped, you will receive an email confirmation with tracking details.

4. Delivery Times
Delivery times depend on the shipping method selected: Standard Shipping: 5–7 business days. Expedited Shipping: 2–3 business days. Delivery times are estimates and may vary due to weather, carrier delays, or unforeseen circumstances.

5. International Shipping
International orders may require additional time for customs processing. Customers are responsible for any applicable customs duties, taxes, or import fees.

6. Order Tracking
Once your order ships, a tracking number will be sent to you via email. You can track your shipment using the carrier’s website.

7. Undeliverable Packages
If a package is returned due to incorrect shipping information or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping charges may apply.

8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.